Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy outlines the terms and conditions for canceling orders and requesting refunds for AC rentals and services booked through ASH Enterprises. Please read this policy carefully before making a booking.

2. AC Rental Cancellations

2.1 Before Delivery

If you cancel your AC rental booking before the AC is delivered:

• Full Refund: Cancellation 48 hours or more before scheduled delivery — 100% refund
• Partial Refund: Cancellation between 24–48 hours before delivery — 80% refund
• No Refund: Cancellation less than 24 hours before delivery — no refund (delivery charges may apply)

2.2 After Delivery

If you wish to cancel after the AC has been delivered and installed:

• Cancellation within 24 hours of installation — 70% refund (after deduction of delivery and installation charges)
• Cancellation within 3 days — 50% refund (after deduction of delivery, installation, and service charges)
• Cancellation after 3 days — no refund (rental contract continues for the agreed period)

3. Service Booking Cancellations

3.1 Before Service

If you cancel your service booking before the service is rendered:

• Full Refund: Cancellation 24 hours or more before scheduled service — 100% refund
• Partial Refund: Cancellation 4–24 hours before service — 50% refund
• No Refund: Cancellation less than 4 hours before service or no-show — no refund

3.2 After Service Commencement

Once the service has commenced:

• If service is incomplete due to customer request — charges for work completed will apply, balance refunded
• If service is incomplete due to technical issues — full refund or service completion at no extra charge
• If service is completed — no refund (except for warranty claims as per service terms)

4. Refund Processing

4.1 Refund Method

Refunds will be processed to the original payment method used for the transaction:

• Credit/Debit Cards — 5–7 business days
• Net Banking — 3–5 business days
• UPI/Wallets — 2–3 business days
• Cash on Delivery — refund via bank transfer (account details required) — 7–10 business days

4.2 Processing Time

Once your cancellation request is approved, refunds are typically processed within the timeframes mentioned above. Actual credit to your account may take additional time depending on your bank or payment provider.

5. How to Cancel

You can cancel your booking through the following methods:

• Online: Log into your account and cancel from the Orders section
• Email: Send a cancellation request to support@ashenterprises.in with your order number
• Phone: Call our customer service at +91 8169535736

All cancellation requests must include your order number and reason for cancellation. Cancellation requests will be processed within 24–48 hours of receipt.

6. Special Circumstances

6.1 Vendor Cancellation

If a vendor cancels your booking, you will receive a full refund and assistance in finding an alternative solution.

6.2 Force Majeure

In cases of natural disasters, pandemics, or other force majeure events preventing service delivery, we will work with you to reschedule or provide full refunds as applicable.

6.3 Defective Products

If you receive a defective AC or unsatisfactory service, please contact us immediately. We will arrange for replacement, repair, or full refund based on the circumstances.

7. Non-Refundable Charges

The following charges are typically non-refundable:

• Delivery charges (if cancellation occurs after dispatch)
• Installation charges (if installation has been completed)
• Service fees for completed work
• Any damage charges or penalties as per rental agreement

8. Early Termination of Rental

For early termination of active rental agreements:

• Early termination fees may apply as per the rental agreement
• Outstanding rental charges up to the date of termination must be paid
• Refund of advance payments, if any, will be calculated after deducting applicable charges
• AC must be returned in good condition (normal wear and tear excepted)

9. Dispute Resolution

If you are not satisfied with a cancellation or refund decision, you can:

• Contact our customer service team with your concerns
• Submit a written complaint with supporting documents
• We will review your case and respond within 5–7 business days
• If unresolved, disputes will be handled as per our Terms & Conditions

10. Contact Information

For cancellation requests, refund inquiries, or questions about this policy, please contact us:

• Email: support@ashenterprises.in
• Phone: +91 8169535736

Business hours: Monday – Saturday, 9:00 AM – 6:00 PM IST