Delivery & Service Policy

1. Overview

This policy outlines delivery of AC rentals and how repair and maintenance services are carried out through ASH Enterprises. It is designed to set clear expectations for customers.

2. AC rental delivery

2.1 Delivery timeline

• Same-day delivery may be available in select areas for orders placed before 12:00 PM (subject to availability)
• Next-day delivery is standard for many locations
• Remote areas may require 2–3 business days
• Timelines are estimates and may vary based on location and external factors

2.2 Delivery process

• Order confirmation via email/SMS with details
• Pre-delivery call to confirm address and schedule
• Physical delivery of the unit
• Installation by certified technicians where included
• Testing, demonstration, and handover of documents

2.3 Areas & charges

We deliver to major cities and metros; coverage depends on our network. Extra charges may apply for distance, urgency, floor access, or special time slots. Charges are shown before you confirm your order.

3. Installation

Standard installation typically includes wall mounting, electrical connections, and drainage setup where applicable. Extra piping, special mounts, or electrical work may incur additional charges. Workmanship may be covered under a separate installation warranty.

4. Service appointments

4.1 Scheduling

• Requests are usually confirmed within a few hours; vendors may call within 24 hours to schedule
• Typical slots: morning, afternoon, or evening
• Emergency service may be available at extra cost

4.2 During the visit

• Technicians aim to arrive in the agreed window and carry ID
• You receive an explanation and cost estimate before paid work begins
• Work uses quality materials; testing and documentation provided where applicable

4.3 Service types

Repairs, maintenance, installation, uninstallation, and priority emergency visits (where offered).

5. Customer responsibilities

• Accurate address and reachable phone number
• Someone available at the scheduled time
• Clear, safe access to the appliance
• Power available where needed
• Payment as agreed

6. Rescheduling & cancellations

Free rescheduling is often possible if requested in advance. Late changes or no-shows may incur fees. Cancellations follow our Cancellation & Refund Policy.

7. Quality assurance

We work with trained technicians and monitor feedback. Services may include workmanship warranty as stated on your booking or invoice.

8. Issues & complaints

Report problems promptly with your order or service reference. We aim to investigate and respond within 24–48 hours. If the issue is on our side, we will offer a suitable remedy.

9. Force majeure

We are not liable for delays caused by events outside reasonable control (weather, restrictions, strikes, etc.). We will help reschedule as soon as possible.

10. Contact

For delivery or service support:

• Email: support@ashenterprises.in
• Phone: +91 8169535736
• Address: Shop No 3 Sai Prasad Building, Hanuman Nagar, Goregaon West, Mumbai 400104, India
• Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST (emergency lines may differ)