ASH Enterprise logo
Back to home

Privacy Policy

Last updated: March 28, 2026

1. Introduction

ASH Enterprises ("we", "us", "our") operates the website and rental & services platform for AC rentals, related appliances, bookings, and support. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using our site or services, you agree to this policy.

2. Information We Collect

We may collect:

  • Account & profile: name, email, phone number, address, pincode, and related details you provide at signup or in your profile
  • Orders & bookings: rental selections, duration, delivery details, payment method type (processing is handled by our payment partners; we do not store full card numbers)
  • Communications: messages you send via contact forms, support tickets, email, or phone
  • Technical data: IP address, browser type, device information, and cookies (see below) to operate and improve the platform

3. How We Use Your Information

We use information to:

  • Create and manage accounts, process orders, rentals, and service requests
  • Communicate about bookings, delivery, payments, and support
  • Improve our website, services, and security
  • Comply with legal obligations and resolve disputes
  • Send important notices about our terms or this policy (we minimise marketing unless you opt in)

4. Sharing of Information

We may share information with payment gateways (e.g. Razorpay), logistics/installation partners, and service providers who assist our operations, only as needed to fulfil your order. We may disclose information if required by law, court order, or to protect our rights and users' safety. We do not sell your personal information.

5. Cookies & Similar Technologies

We may use cookies and similar technologies to keep you logged in, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.

6. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Retention

We retain personal data only as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements, unless a longer period is required by law.

8. Your Rights

Depending on applicable law, you may have the right to access, correct, or delete certain personal data, or to object to or restrict some processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us so we can delete it.

10. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices. Please read their policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will change, and continued use of our services after changes constitutes acceptance where permitted by law.

12. Contact Us

For privacy-related questions or requests, contact: