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Shipping Policy

Last updated: March 28, 2026

1. Overview

This Shipping Policy describes timelines, charges, and procedures for delivering rental products booked through ASH Enterprises. It applies alongside your order confirmation and rental agreement.

2. Shipping timeline

2.1 Standard

Standard timelines are typically 2–3 business days from order confirmation (excluding weekends and public holidays). Orders placed late in the day or on weekends may start processing the next business day.

2.2 Expedited

Same-day or next-day options may be offered in select metros when available. Extra fees apply and are shown at checkout.

3. Coverage & address

We ship within India to locations covered by our partner network. Please provide a complete address, landmark, floor/unit, pincode, and a reachable phone number. Inaccessible routes or high floors without lifts may attract additional charges.

4. Shipping charges

Charges depend on distance, urgency, product size, and access. Promotions may offer free standard shipping on qualifying orders. All charges are displayed before you pay. Shipping fees are usually non-refundable after dispatch unless required under our cancellation policy.

5. Order processing & tracking

You will receive confirmation and updates by SMS/email, including dispatch and delivery coordination. You can track status from your account where available or contact support with your order id.

6. Delivery day

  • Team arrives in the agreed window; product handed over as per checklists
  • Installation may be bundled; technicians conduct basic testing
  • Someone must be present to accept and sign where required
  • Failed attempts may lead to reschedule fees

7. Installation

When included, installation follows the same professional standards as our Delivery & Service Policy. Extra materials or electrical work may be billed separately after consent.

8. Delays & failed delivery

We will notify you of delays we cause; timelines may shift due to weather or logistics. Missed deliveries after reasonable contact attempts may be rescheduled with possible extra charges. You may cancel per our cancellation rules if a delay is unacceptable.

9. Damaged goods & returns

Do not accept visibly damaged shipments—note and report immediately with photos. Replacements or refunds follow our Cancellation & Refund Policy. Return pickup timelines are communicated case by case.

10. International shipping

We currently deliver only within India. International shipping is not available.

11. Force majeure

We are not liable for delays due to disasters, restrictions, strikes, or other events beyond our control. We will reschedule when safe and practical.

12. Changes

We may update this policy on the website. Continued use after updates means you accept the revised terms where the law allows.

13. Contact